Home 
Frequently Asked Questions
Frequently Asked QuestionsQ: I can't find what I'm looking for on your website. Is all of the inventory shown online?
A: Our online store only contains a portion of our actual inventory. We are working hard to bring more of our most popular items to the website. Check back often and we guarantee you'll see more products!
If there is something in particular that you would like to purchase from Groth Music online, please let us know and we will try to get it posted for you right away.
Q: What forms of payment do you take online?
A: We accept Mastercard, VISA, Discover, Amercian Express and Paypal for online orders. You may also mail in your order form along with a check or money order.
Q: We are a school that uses purchase orders. Can we place an order online using a purchase order?
A: If you create an account on our website and then contact us requesting that we authorize you to use a purchase order online, we will consider this request based on your past history with Groth Music and/or the completion of a credit application.
Q: Are all of the items on your website in stock and ready to view or ship?
A: We try to stock all of the items on our site and remove items that are backordered from manufacturers. There may be items that are shown on our website that are out of stock for a short time. If you place an order and anythying is out of stock, a salesperson will contact you to let you know of the delay. You may discuss options with them such as a substitution, cancellation, etc...
Q: I'm not sure which shipping option to choose. What do you suggest?
A: Our website displays several shipping options that are quoted from the shipping companies in real time. Choose the option that fits your budget and your time restrictions. In some cases we may choose a different shipper than the one you selected based on the time of day that you placed the order and whether that shippper has already picked up for the day. It is always our goal to get your order shipped as soon as possible. For more information on shipping policies, click here.
Q: Do you have a printed catalog?
A: Yes. We print a Music Education Catalog each year in August. You may request one by contacting us online. Depending on the time of year, it may also be available for download on our customer service page.