A. If you create an account and are logged in, or log in to an existing account, our site will save your shopping cart for up to 14 days. If you are not logged in, the cart will not be saved.

A. First, refresh your browser. If that does not solve the problem, try using another browser, such as Google Chrome. If these browser solutions do not work, please call or e-mail us for further support.

A. First, check that you have typed your billing address and your credit card information correctly. The billing address must be the address on file for the credit card - the address to which the credit card statements are sent. If you are using a school or institutional card, you may need to contact your office or Purchasing department to get this address. If you believe all of your information is correct, please contact us for further support.

A. So far, when customers have contacted us about this, we have received their order in all cases. However, to be safe, please call or e-mail us to be sure. We can check easily and quickly during business hours.

A. Our online store only contains a portion of our actual inventory.  We are working hard to bring more of our most popular items to the website. Check back often and we guarantee you'll see more products!

If there is something in particular that you would like to purchase from Groth Music online, please let us know and we will try to get it posted for you right away - probably with no photo or description, but just pretend it's the internet of 1997 again and you'll feel right at home.

A. We accept Mastercard, VISA, Discover, Amercian Express and Paypal for online orders.  You may also mail in your order form along with a check or money order. There is a "CHECKBYMAIL" option intended for institutional customers (schools, churches, etc.), which allows you to place a web order and send a check as payment. However, we do wait to ship the order until we receive the check, so this takes some time.

A. Create an account on our website, and then contact us requesting that we authorize you to use a purchase order online. We will consider this request based on your past history with Groth Music and/or the completion of a credit application.

A. We try to keep all of the items on our site in stock, and we try to remove items that are back-ordered from manufacturers.  (Some very specialized items are marked as "Special Order Only," such as the contrabassoon, but school recorders and handbells we've got!) Because we are human, and because our vendors are literally all over the map as far as shipping times and processes for getting things to us, there may be items shown on our website that are out of stock for a short time.  If you place an order and any item is out of stock, a salesperson will contact you to let you know of the delay.  You may discuss options with them, such as a substitution, cancellation, or, if your schedule and temperament allow it, simply waiting.

A. Our website displays several shipping options that are quoted from the shipping companies in real time.  Choose the option that fits your budget and your time restrictions.  In some cases we may choose a different shipper than the one you selected based on the time of day that you placed the order and whether that shipper has already picked up for the day.  It is always our goal to get your order shipped as soon as possible.  For more information on shipping policies, click here. We do not ship on Saturdays, Sundays, or holidays.

Yes.  We print a Music Education Catalog each year in August.  You may request one by contacting us online.   Depending on the time of year, it may also be available for download on our customer service page.

A. Actually, you don't. It gets confusing for us if you do, in fact. Why does the Brazilian nuclear plant need jazz books? What is Stan's Auto Parts going to do with music notes pajamas? If your employer is not involved (other than paying you and enabling your shopping,) just leave the "Employer" field blank. You do not need to put "self-employed" or "homemaker" or "N/A" or your birth year or anything else there.

A. Yes, PLEASE! It will allow us to consolidate accounts within school systems, set up tax-exempt institutions properly, bill things and charge credit cards properly (see the question that begins "I am trying to pay by credit card...") and serve you more effectively.

A. Yes, it is. We were pretty huge before we acquired Eble Music in 2014, and now we are a printed music behemoth. (But technically, you didn't really ask a question there.)

Yes. At any given time during business hours, around 30 to 35 of our 40-odd employees (some odder than others) are working in the store - salespeople, office and warehouse staff, school services representatives, and repair technicians. One person pulls orders off the website and distributes them to salespeople, who assemble the orders and work with customers as needed. Then our shipping tech packs the orders up and ships them out. No conveyor belts, no drones, no nationwide network of warehouses - just a bunch of Minnesotan musicians doing our best. Take note of the "business hours" part, though - we do let people go home at night, and if the store is closed, no one is answering calls or processing orders. So if you call on New Years' Day, no one will answer - but have a nice New Years' Day anyway.