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Website FAQs

A. If you create an account and are logged in, or log in to an existing account, our site will save your shopping cart for up to 14 days. If you are not logged in, the cart will not be saved.
A. First, refresh your browser. If that does not solve the problem, try using another browser, such as Google Chrome. If these browser solutions do not work, please call or e-mail us for further support.
A. First, check that you have typed your billing address and your credit card information correctly. The billing address must be the address on file with your credit card provider - the address to which the credit card statements are sent. If you are using a school or institutional card, you may need to contact your office or Purchasing department to get this address. If you believe all of your information is correct, please contact us for further support.
A. Our online store only contains a portion of our actual inventory. We are working hard to bring more of our most popular items to the website. Check back often and we guarantee you'll see more products! If there is something in particular that you would like to purchase on our site, let us know and we will try to get it posted for you right away.
A. We accept Mastercard, VISA, Discover, Amercian Express and Paypal for online orders. You may also mail in your order form along with a check or money order. If you wish to place an online order using a purchase order and have not done so before, contact us to establish an institutional charge account or link an existing charge account to the website. If you are tax exempt, see the tax exempt instructions page for further information.
A. Create an account on our website, and then contact us requesting that we authorize you to use a purchase order online. We will consider this request based on your past history with Groth Music and/or the completion of a credit application.
A. Much of what we list on our website is kept in stock. Items not in stock will typically show an "Out of Stock" message near the "Add to Cart" button on the product page. If you place an order for an item that is out of stock, you will be notified of the delay by phone or email. Backorders for out-of-stock items average 1-2 weeks, but may take longer in the case of imports, items from small vendors, or items affected by production or distribution delays. In some cases we may propose a substitution or arrange for merchandise to be sent to you directly from the manufacturer or publisher (a drop ship). You are always welcome to call or email us to confirm in-stock quantities and discuss delivery timelines before placing your order.
A. Our website displays several shipping options that are quoted from the shipping companies in real time.  Choose the option that fits your budget and your time restrictions.  In some cases we may choose a different shipper than the one you selected based on the time of day that you placed the order and whether that shipper has already picked up for the day.  It is always our goal to get your order shipped as soon as possible.  For more information on shipping policies, click here. We do not ship on Saturdays, Sundays, or holidays.
Yes. We print a Music Education Catalog each year in August. You may request one by contacting usonline. Depending on the time of year, it may also be available for download on our customer service page.
A. Actually, you don't, and in fact it can get confusing for us if you do. If your employer is not involved (other than paying you and enabling your shopping,) just leave the "Employer" field blank. You do not need to put "self-employed" or "homemaker" or "N/A" or your birth year or anything else there.
A. Yes, PLEASE! It will allow us to consolidate accounts within school systems, set up tax-exempt institutions properly, bill things and charge credit cards properly (see the question that begins "I am trying to pay by credit card...") and serve you more effectively.
A. Yes, it is. We were pretty huge before we acquired Eble Music in 2014, and now we are a printed music behemoth. (But technically, you didn't really ask a question there.)
A. Yes. At any given time during business hours, around 30 to 35 of our 40-odd employees (some odder than others) are working in the store - salespeople, office and warehouse staff, school services representatives, and repair technicians. One person pulls orders off the website and distributes them to salespeople, who assemble the orders and work with customers as needed. Then our shipping tech packs the orders up and ships them out. No conveyor belts, no drones, no nationwide network of warehouses - just a bunch of Minnesotan musicians doing our best. Take note of the "business hours" part, though - if the store is closed, no one is answering calls or processing orders. So if you call on New Years' Day, no one will answer - but have a nice New Years' Day anyway.