Website FAQs

Does the Groth Music online store save shopping carts?

If you create an account and are logged in, or log in to an existing account, our site will save your shopping cart for up to 14 days. If you are not logged in, the cart will not be saved.

I am having functionality or layout issues with the website or the shopping cart. What should I do?

First, refresh your browser. If that does not solve the problem, try upgrading your browser to its latest version or using a different browser altogether, such as Google Chrome. Our website is not fully compatible with Microsoft Internet Explorer (you will need to upgrade to Microsoft Edge) or very old versions of most other browsers (c. 2015 and before). You must also have javascript enabled. If these browser solutions do not work, please call or e-mail us for further support.

What forms of payment do you accept online?

We accept Mastercard, VISA, Discover, Amercain Express, and PayPal for online orders. You may also mail in your order form along with a check or money order. If you wish to place an online order using a purchase order and have not done so before, contact us to establish an institutional charge account or to link an existing Groth charge account to the website. If you are tax exempt, see the tax exempt instructions page for further information.

I am trying to pay by credit card, but the transaction is being declined. What can I do?

First, check that you have typed your billing address and your credit card information correctly. The billing address must be the address on file with your credit card provider - the address to which the credit card statements are sent. If you are using a school or institutional card, you may need to contact your office or purchasing department to get this address.

If you believe that you have entered all of your billing information correctly and you are sure that there are no other problems with your card (i.e. paused by your bank, credit limit reached, expired, etc.), you can try using the PayPal Express checkout option at the top of the checkout page. You don't need a PayPal account or to use PayPal funds to use this option; it is just a different credit card processing option. This can be especially useful for cards issued in a foreign country.

We are a school (or other institution) that uses purchase orders. Can we place an order online using a purchase order?

Create an account on our website, and then contact us requesting that we authorize you to use a purchase order online. We will consider this request based on your past history with Groth Music and/or the completion of a credit application.

I can't find what I'm looking for on your website. Is all of your inventory shown online?

Our online store contains only a portion of our actual inventory, but we are continuously adding items. If there is something in particular that you would like to purchase on our site but don't see listed, let us know and we will try to get it posted for you right away.

Are all of the items on your website in stock?

Much of what we list on our website is kept in stock. Items not in stock will typically show an "Out of Stock" message near the "Add to Cart" button on the product page. If you place an order for an item that is out of stock, you will be notified of the delay by phone or email. Backorders for out-of-stock items average 1-2 weeks, but may take longer in the case of imports, items from small vendors, or items affected by production or distribution delays. In some cases we may propose a substitution or arrange for merchandise to be sent to you directly from the manufacturer or publisher (a drop ship). You are always welcome to call or email us to confirm in-stock quantities and discuss delivery timelines before placing your order.

I'm not sure which shipping option to choose. What do you suggest?

Our website displays several shipping options that are quoted from the carriers in real time. Choose the option that fits your budget and your time restrictions. In some cases we may choose a carrier different from the one you selected based on the time of day that you placed the order and whether or not that carrier has already picked up. It is always our goal to get your order shipped as soon as possible. For more information on shipping policies, see our Shipping FAQs. We do not ship on Saturdays, Sundays, or federal holidays.

Do you have a printed catalog?

Yes, although the most recent edition of the catalog was produced in 2018. It is available for download on our customer service page. For up-to-date pricing and the latest products and information, our website is the best resource.

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